Shipping Policy
Effective Date: 1 November 2025
Last Updated: 1 November 2025
Remote Help Shipping Policy for South Africa
1. Service Area
We currently deliver products only within South Africa. International shipping is not available at this time.
2. Handling and Delivery Time
Delivery time = Handling time + Transit time
Handling Time: 2 to 3 business days (Monday to Friday)
Order Cut-Off Time: 5:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg)
All products are processed and prepared for dispatch during the handling period before shipment. Orders placed after 5:00 PM will be processed on the next business day.
3. Shipping Rates and Transit Time
| Shipping Rate Name | Order Value (ZAR) | Transit Time | Shipping Fee |
|---|---|---|---|
| Standard Shipping – Tracking Included | R0.01 – R4999.99 | 1 to 3 business days | R115 |
| Standard Shipping – Tracking Included | R5000 and above | 1 to 3 business days | Free |
Transit times are estimates and may vary depending on your delivery location, public holidays, or courier service capacity.
4. Order Tracking
All orders include tracking information. Once your order has been dispatched, you will receive an email with tracking details so you can monitor your delivery status.
5. Delivery Process
Deliveries are made by reputable courier partners directly to your provided address. Please ensure that your delivery details are accurate to avoid delays.
If no one is available at the delivery address, the courier may attempt re-delivery or contact you to reschedule.
6. Delays and Exceptions
While we make every effort to meet delivery timelines, delays may occur due to weather, courier network issues, or stock availability. Remote Help (Pty) Ltd will not be held liable for delays beyond our control but will assist in resolving issues with the courier.
7. Contact Information
Remote Help (Pty) Ltd
Trading As: Shop.RemoteHelp.co.za
Company Registration Number: 2024/503162/07
Address: Unit G10, Workpods, Cnr Brand Road & Swart Drive, President Park AH, Midrand, 1685, South Africa
Phone: 081 358 4869 / 087 821 6859
Email: [email protected]
Support Hours: Monday to Friday, 8:00 AM to 5:00 PM
8. Legal Compliance
This Shipping Policy complies with the laws of the Republic of South Africa, including the Consumer Protection Act (Act 68 of 2008). All deliveries are handled in accordance with fair trade and consumer rights standards.
9. Our Commitment
We are committed to providing reliable, transparent, and timely delivery services to all customers in South Africa. Our team monitors every shipment to ensure your order arrives safely and on time.
