Terms of Service

Effective Date: 1 November 2025
Last Updated: 1 November 2025

Welcome to Shop.RemoteHelp.co.za. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use of our website and services.

1. Introduction
Shop.RemoteHelp.co.za (“we”, “us”, or “our”) is operated by Remote Help (Pty) Ltd, a registered South African company that provides IT hardware, software, and support services. These Terms apply to all users of our website, including customers, vendors, partners, and visitors.
By using our site, you confirm that you have read, understood, and accepted these Terms, as well as our Privacy Policy and Refunds & Returns Policy.

2. Contact Information
For any questions or concerns about these Terms or our services, please contact us at:
Remote Help (Pty) Ltd
Trading As: Shop.RemoteHelp.co.za
Company Registration Number: 2024/503162/07
Address: Unit G10, Workpods, Cnr Brand Road & Swart Drive, President Park AH, Midrand, 1685, South Africa
Phone: 081 358 4869 / 087 821 6859
Email: [email protected]
Support Hours: Monday to Friday, 8:00 AM to 5:00 PM

3. Eligibility
By using our website, you confirm that:

• You are at least 18 years old or have the consent of a parent or guardian.
• You have the legal capacity to enter into a binding agreement.
• You will comply with all applicable South African laws when using this website and our services.

4. User Responsibilities
You agree to:

• Provide accurate and complete information when using the website or making a purchase.
• Use the website only for lawful purposes.
• Not engage in fraudulent, abusive, or harmful activities.
• Not attempt to gain unauthorized access to our systems or data.
• Not interfere with or disrupt the website’s functionality or security.

Violation of these responsibilities may result in restricted access or termination of your use of the website.

5. Purchases and Payments

• All product orders are subject to availability, verification, and acceptance.
• Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
• We reserve the right to update pricing, product availability, or correct errors without prior notice.
• Payment must be made in full before an order is processed or dispatched.
• Accepted payment methods include Yoco, PayFast, Ozow, and Bank Transfer.

We reserve the right to cancel or refuse any order if fraudulent activity or unauthorized use is suspected.

6. Billing and Transactions
By submitting your payment information, you authorize Remote Help (Pty) Ltd to charge the full amount for your order.
For recurring payments (if applicable), you authorize automatic billing until cancellation.
If payment fails, we may suspend or cancel your order. Refunds, where applicable, are processed under our Refunds & Returns Policy.

7. Refunds and Returns
All refund and return requests must follow our Refunds & Returns Policy, available on our website.
To request a refund or return, contact [email protected] within the applicable period.

8. Intellectual Property
All content on this website, including text, images, graphics, product data, designs, and software, is owned by Remote Help (Pty) Ltd or its licensors.
You may not reproduce, distribute, modify, or use any part of the website content without written permission. Unauthorized use of our intellectual property may result in legal action.

9. Privacy and Data Protection
Your use of this website is subject to our Privacy Policy, which explains how we collect and handle personal information.
We comply with the Protection of Personal Information Act (POPIA) and take reasonable measures to protect your data from unauthorized access.

10. Limitation of Liability
To the fullest extent permitted under South African law:

• Remote Help (Pty) Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of this website or our services.
• Our total liability for any claim related to a transaction will not exceed the total amount paid for that order.
  We are not responsible for delays or interruptions caused by events beyond our control, including power failures, strikes, or internet disruptions.

11. Indemnification
You agree to indemnify and hold harmless Remote Help (Pty) Ltd, its directors, employees, and affiliates from any claims, losses, or damages resulting from your breach of these Terms or misuse of our website and services.

12. Termination of Access
We may suspend or terminate access to our website without notice if you violate these Terms or engage in unlawful activity. Termination does not affect any rights or obligations that arose before termination.

13. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms or your use of the website will be resolved in the competent courts of South Africa.

14. Amendments to These Terms
We may update or modify these Terms at any time. Updates will take effect immediately when posted on this website. Continued use of the site after changes are made constitutes acceptance of the new Terms.

15. Entire Agreement
These Terms, together with our Privacy Policy and Refunds & Returns Policy, form the complete agreement between you and Remote Help (Pty) Ltd and replace any prior understandings or communications.

Company Information
Remote Help (Pty) Ltd
Trading As: Shop.RemoteHelp.co.za
Company Registration Number: 2024/503162/07
Address: Unit G10, Workpods, Cnr Brand Road & Swart Drive, President Park AH, Midrand, 1685, South Africa
Phone: 081 358 4869 / 087 821 6859
Email: [email protected]
Support Hours: Monday to Friday, 8:00 AM to 5:00 PM