Privacy Policy

Privacy Policy for Shop.RemoteHelp.co.za

1. Introduction
Welcome to Shop.RemoteHelp.co.za (“we”, “us”, “our”). We are a South African-registered online technology store operated by Remote Help (Pty) Ltd, located in Midrand, Gauteng, South Africa. This Privacy Policy describes how we collect, use, disclose and safeguard your personal information when you visit our website shop.remotehelp.co.za, place an order, subscribe to our newsletter or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner.

By using our website and providing us with your information, you consent to the collection, use and disclosure of your personal information as described in this policy. If you do not agree with this policy, please do not use our site or provide your personal information.

2. Information We Collect
We collect personal information and non-personal information when you interact with us. The types of information we collect include:

2.1 Personal Information
When you place an order, register an account or contact us, we may collect:

• Name (first / last)
• Postal address, billing address, shipping address
• Telephone number
• Email address
• Payment information (e.g., credit/debit card details) – note: we do not retain full credit card numbers; payments are processed via secure third-party gateway
• Account login credentials (if you create an account)
• Order history and purchase details
• Other information you voluntarily provide (for example via customer support queries)

3. How We Use Your Information
We use the information we collect for the following purposes:

• To process and fulfil your orders (including shipping, payment, returns and customer service)
• To communicate with you regarding your order, account, support issues, or changes in our policies or services
• To provide you with newsletters, marketing or promotional offers only if you have opted-in
• To personalise your experience, improve our website layout and offerings, and measure and improve the effectiveness of our marketing efforts
• To comply with legal obligations, dispute resolution, fraud prevention and protection of our business rights
• To maintain records for tax, accounting and auditing purposes

4. Legal Basis for Processing (if applicable)
While South African law (such as the Protection of Personal Information Act – POPIA) provides for lawful processing, our bases include:

• Your consent — when you agree to our processing (e.g., subscribing to a newsletter)
• Performance of a contract — processing your order, payments, delivery
• Legitimate interests — improving our website, preventing fraud, protecting our business
• Legal compliance — retaining records where required by law

5. Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:

• Service providers: we contract with trusted third-party service providers (e.g., payment gateways, courier/shipping companies, IT/hosting providers, email marketing platforms) who assist in performing business functions. They have access only to the personal data needed to perform their tasks and are obligated to keep it confidential.
• Compliance with laws and legal process: we may disclose your information where required to comply with a legal obligation, regulation, search warrant, subpoena or to prevent fraud or a threat to safety.
• Business transfers: in case of a merger, acquisition, reorganisation, sale of assets or insolvency, your personal information may be transferred — you will be notified and appropriate safeguards applied.
• With your consent: we may share your information with other third parties if you ask us to.

We do not sell your personal information to unaffiliated third parties for their direct marketing purposes.

6. Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies on our website to:

• Recognise you when you return to our website
• Enable website functionality (e.g., saving your cart, login session)
• Analyse usage and trends, improve our website, and administer the site
  You may set your browser to refuse cookies or notify you when cookies are being used; however, some parts of our site may not function correctly if cookies are disabled.

7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy (such as processing your order, providing support, complying with legal obligations, resolving disputes). After that period, we will either delete or anonymise your information, or if legally required, retain it in a secure form for the minimum required archival period (e.g., for tax, accounting or regulatory reasons).

8. Your Rights
Depending on your jurisdiction and applicable laws, you may have the following rights with respect to your personal data:

• Access: you may request a copy of the personal information we hold about you.
• Correction: you may ask us to correct or update inaccurate or incomplete information.
• Deletion: you may request deletion of your personal information (subject to legal or contractual retention obligations).
• Restriction / object to processing: you may ask us to restrict processing or object to certain types of processing, such as direct marketing.
• Data portability: if applicable, you may request to receive your information in a structured, machine-readable format.
  To exercise any of these rights, please contact us using the contact details below. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include using secure servers, SSL encryption for checkout/payment pages, restricted access controls, regular security reviews and staff training.

However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. If you become aware of a security breach, please inform us immediately.

10. International Transfers
Given the nature of online services, your personal data may be stored or processed in countries other than your home country (including within South Africa and potentially abroad by our service providers). We ensure that such transfers only occur under appropriate safeguards and in accordance with applicable laws.

11. Children’s Privacy
Our site is not intended for children under [16] years of age (or such age as applicable in your jurisdiction). We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child under the required age without verified parental consent, we will delete the information.

12. Third-Party Links & Services
Our website may contain links to external websites (e.g., social media, payment processors). We are not responsible for the privacy practices or content of those external sites. You should review their privacy policies separately.

13. Changes to This Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in our practices, legal/regulatory obligations or other business reasons). When we make material changes, we will publish the updated version on our site and update the “effective date” below. We encourage you to review this policy periodically.

14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us at:
Remote Help (Pty) Ltd
Address: Unit G10, Workpods, President Park AH Midrand, South Africa
Email: [email protected]
Telephone: 081 358 4869/ 087 821 6859

Effective date: 01 January 2025
Last updated: 01 November 2025