Dynamics 365 Call Intelligence Minutes Add-on – Extended Service Term

This add-on extends your Dynamics 365 Customer Service toolkit with advanced call analytics, giving your South African support teams deeper insights into every conversation to improve customer outcomes and agent performance. It’s ideal for contact centres that need to monitor call quality and sentiment while staying resilient during load shedding, without compromising on data privacy. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly