Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing) – Extended Service Term

This add-on equips your Dynamics 365 Customer Service environment with AI-powered voice capabilities, enabling your support agents to handle inbound and outbound calls seamlessly within the same platform they already use. Designed for registered charities and NGOs, it helps your team resolve queries faster while maintaining full POPIA compliance and ensuring your contact centre remains resilient during load shedding through cloud-based telephony. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly