Dynamics 365 unified routing add-on (Education Faculty Pricing) – Extended Service Term

This add-on for Dynamics 365 Customer Service automatically routes every support request to the right agent or team, helping your institution resolve queries faster and more efficiently. It’s ideal for South African universities and schools looking to streamline their student and staff support operations while maintaining clear audit trails for POPIA compliance. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation. This license is reserved for registered educational institutions only — proof of accreditation is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly