Dynamics 365 Contact Center Add-on for Customer Service Enterprise – Add On

This add-on enhances your Dynamics 365 Customer Service environment with advanced contact center capabilities, enabling your South African team to manage omnichannel customer interactions—from voice to digital messaging—within a single, unified dashboard. It is ideal for businesses looking to improve response times and maintain service continuity, even during load shedding, while keeping customer data secure and aligned with POPIA requirements. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly