Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Non-Profit Pricing) – Extended Service Term

This add-on enhances your Dynamics 365 Customer Service environment with advanced contact center capabilities, helping your South African organisation manage customer interactions across voice and digital channels more efficiently. It is ideal for charities and NGOs that need a resilient, unified support solution to maintain service continuity during load shedding and ensure data handling aligns with POPIA. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly