Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise – Extended Service Term

This add-on extends your Dynamics 365 Customer Service Enterprise licence, giving your agents a unified digital contact centre for managing voice, chat, and social enquiries alongside existing cases. It helps South African teams maintain responsive, POPIA-compliant customer support, even during load shedding, by enabling cloud-based routing that works across devices. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly