Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise – Extended Service Term

This add-on enhances your Dynamics 365 Customer Service environment with advanced, AI-powered voice capabilities, allowing your South African team to manage customer calls directly within the platform while maintaining full POPIA compliance. It is ideal for contact centres seeking to improve response times and maintain service continuity, even during load shedding, by integrating seamlessly with your existing telephony infrastructure. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly