Dynamics 365 Customer Service Voice Channel Add-in – Add On

This add-on extends your Dynamics 365 Customer Service environment with AI-powered voice channel capabilities, allowing your South African support agents to handle and resolve customer calls within the same unified platform while maintaining full POPIA compliance. It is ideal for local contact centres seeking to improve response times and maintain service continuity during load shedding by routing calls seamlessly to remote or mobile agents. This is a 3-year subscription paid upfront — early cancellation will incur significant charges for the remaining term.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 3 Years

Billing Cycle: Triennially