Dynamics 365 Customer Service Voice Channel Add-in (Non-Profit Pricing) – Add On

This add-on enables your organisation to add voice channel capabilities to Dynamics 365 Customer Service, allowing your support team to handle and resolve customer calls within the same platform you already use. It is designed for registered charities and NGOs in South Africa that need a reliable, integrated way to manage donor and beneficiary enquiries while keeping service data secure and aligned with POPIA. This is a 1-year subscription paid annually upfront — early cancellation may incur charges for the remaining term. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Year

Billing Cycle: Annually