Dynamics 365 unified routing add-on – Extended Service Term

This add-on extends your Dynamics 365 Customer Service setup with unified routing, intelligently directing every customer query to the right agent or queue for faster, more accurate resolutions—even during load-shedding disruptions. It’s ideal for South African support teams that need to manage high volumes across email, chat, and social while staying POPIA-compliant through secure, centralised case handling. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly