Thank you for choosing Remote Help. At Remote Help, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
7-Day Return Policy:
We gladly accept returns within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, have all tags attached, and be in its original packaging.
Sale Items:
All sale items can be returned within 7 days of the delivery date.
Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us: Before returning any items, please contact our return team at sales@remotehelp.co.za to initiate the return process. Items sent back to us without first requesting a return will not be accepted.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Items sent back to us without first requesting a return will not be accepted.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
Non-Refundable Items:
- Opened or used products
- Gift items
- Custom products (such as special orders or personalized items), and personal care goods (such as beauty products)
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at sales@remotehelp.co.za with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information:
Phone: +27 081 358 4869
Email: sales@remotehelp.co.za
Address: Ground Floor Mac Mac Building, Maxwell Office Park, Waterfall, Gauteng 2090, South Africa
Support Hours:
Monday–Friday: 8:00 AM to 5:00 PM
Company Information:
Company Reg Number: 2024/503162/07