Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise (Non-Profit Pricing) – Extended Service Term

This add-on expands your Dynamics 365 Customer Service Enterprise solution with advanced digital contact center capabilities, enabling your team to manage customer interactions seamlessly across chat and messaging channels. It is ideal for South African charities and NGOs looking to deliver responsive, multichannel support while maintaining POPIA-compliant communication records and operational resilience during load shedding. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly