Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit Pricing) – Add On

This add-on equips your Dynamics 365 Customer Service environment with advanced voice capabilities, allowing your agents to handle and resolve customer calls directly within the same platform they already use. It is ideal for South African charities and NGOs seeking a unified, cost-effective solution to manage inquiries while maintaining POPIA-compliant records and ensuring service continuity during load shedding through cloud-based telephony. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly