Dynamics 365 Customer Service Digital Messaging and Voice Add-in – Add On

This add-on enhances your Dynamics 365 Customer Service environment by enabling your agents to engage with customers through digital messaging channels and voice calls, all within a single, unified interface. It is ideal for South African contact centres looking to streamline omnichannel support while maintaining secure, POPIA-compliant customer interactions, even during load shedding, as it works seamlessly with your existing cloud setup. This is a 3-year commitment paid monthly — you are bound for the full 3-year term and early cancellation will incur significant charges for the remaining term.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 3 Years

Billing Cycle: Monthly