Dynamics 365 unified routing add-on – Add On

This add-on enhances your Dynamics 365 Customer Service environment by intelligently directing every incoming customer query to the most qualified agent or queue, reducing response times and improving first-contact resolution. It is ideal for South African support teams that need to manage high volumes across email, chat, and social channels while maintaining strict POPIA-compliant data handling. This is a 1-year subscription paid annually upfront — early cancellation may incur charges for the remaining term.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Year

Billing Cycle: Annually