Dynamics 365 unified routing add-on (Non-Profit Pricing) – Extended Service Term

This add-on for Dynamics 365 Customer Service automatically directs every customer query to the most skilled support agent, cutting response times and boosting first-contact resolution for your team. It is ideal for South African charities and NGOs that need to manage donor and beneficiary interactions efficiently while keeping sensitive data secure and aligned with POPIA. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly