Dynamics 365 unified routing add-on (Education Faculty Pricing) – Add On

This add-on enhances your Dynamics 365 Customer Service environment by intelligently directing incoming cases and conversations to the most appropriate support agent, ensuring faster resolutions and a more efficient team. It is ideal for South African educational institutions that need to manage high volumes of student, staff, and faculty queries while maintaining strict data governance under POPIA, even during load-shedding disruptions. This is a 1-year commitment paid monthly — you are bound for the full year and early cancellation may incur charges for the remaining term. This license is reserved for registered educational institutions only — proof of accreditation is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Year

Billing Cycle: Monthly