Dynamics 365 unified routing add-on (Non-Profit Pricing) – Add On

This add-on enhances your Dynamics 365 Customer Service environment by intelligently directing every incoming query to the most qualified agent or queue, ensuring faster resolutions and improved donor or beneficiary support. It is ideal for South African non-profits and NGOs that need to manage high volumes of requests efficiently while maintaining strict data privacy standards like POPIA. This is a 1-year commitment paid monthly — you are bound for the full year and early cancellation may incur charges for the remaining term. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Year

Billing Cycle: Monthly