Dynamics 365 Call Intelligence Minutes Add-on (Non-Profit Pricing) – Extended Service Term

This add-on extends your Dynamics 365 Customer Service capabilities by providing additional Call Intelligence Minutes, enabling your team to analyse customer interactions and improve service quality while staying resilient during load shedding. It is designed for South African charities and NGOs that need to manage donor and beneficiary communications efficiently, with full alignment to POPIA data protection requirements. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation. This license is reserved for registered charities and NGOs only — proof of registration is required.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly