Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise – Add On

This add-on equips your Dynamics 365 Customer Service environment with advanced, AI-powered voice capabilities, enabling your South African agents to handle complex customer calls with real-time sentiment analysis and guided resolutions. It is ideal for contact centres looking to boost first-call resolution and maintain service continuity, even during load shedding, by integrating seamlessly with your existing cloud telephony. This is a month-to-month subscription with no long-term commitment — a 30-day notice period is required for cancellation.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 1 Month

Billing Cycle: Monthly