Dynamics 365 Customer Service Digital Messaging add-on – Add On

Dynamics 365 Customer Service Digital Messaging lets your South African team manage customer conversations from WhatsApp, web chat, and social channels in one secure, centralised workspace. It helps you respond faster and keep a full history of every interaction, supporting your POPIA compliance by keeping customer data protected within Microsoft’s trusted cloud. This add-on is ideal for service teams that need to handle high volumes of digital enquiries without losing context or control. This is a 3-year subscription paid upfront — early cancellation will incur significant charges for the remaining term.

Service: Dynamics 365 Customer Service

End Customer Type: Global

Term Duration: 3 Years

Billing Cycle: Triennially