Returns
Effective Date: 1 November 2025
Last Updated: 1 November 2025
Thank you for shopping with Remote Help (Pty) Ltd.
We value your trust and strive to provide high-quality products and reliable customer service. If, for any reason, you are not satisfied with your purchase, our return and refund policy ensures a fair and transparent process in line with South African consumer protection laws.
Return Eligibility
We accept returns within 7 days from the date of delivery.
To qualify for a return:
The product must be unused, undamaged, and in the same condition as received.
All original packaging, manuals, cables, and accessories must be included.
The product must be returned with proof of purchase (invoice or order confirmation).
Items returned without prior authorization will not be accepted.
Non-Returnable Items
For hygiene, safety, or custom manufacturing reasons, the following items cannot be returned unless defective:
Software, digital licenses, or downloadable products
Opened or used consumables (e.g., ink cartridges, batteries)
Custom-configured or special-order items
Personal-use items such as headphones, beauty or hygiene products
Gift cards or vouchers
Sale or Clearance Items
Discounted or sale items may be returned within the same 7-day period, provided they meet all return conditions. Refunds on sale items will be issued at the actual purchase price.
How to Initiate a Return
Before returning any product, please contact our returns team for assistance.
Step 1 — Contact Us:
Email [email protected]
within 7 days of delivery with your order number and reason for return.
Step 2 — Return Authorization:
Once your return request is reviewed and approved, we will issue a Return Authorization (RA) number along with return instructions.
Step 3 — Package Securely:
Pack the item in its original packaging and include all accessories and manuals. Write the RA number clearly on the outer package.
Step 4 — Ship the Item:
Ship the return using a trackable courier service.
Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery.
Email [email protected]
with photos and a detailed description of the issue.
Once verified, we will arrange a replacement or issue a full refund (including shipping costs, if applicable).
Refund Process
After your return is received and inspected, we will notify you via email regarding the status of your refund.
If approved, refunds will be issued to your original payment method within 7–10 business days after approval.
Processing times may vary depending on your payment provider or bank.
If a refund request is rejected (e.g., product used or damaged), we will return the item to you at your cost.
Exchanges
If you wish to exchange a product, please follow the return process first. Once your return is approved, you can place a new order for the replacement item.
Customer Contact Information
Business Name: Remote Help (Pty) Ltd
Trading As: Shop.RemoteHelp.co.za
Company Registration Number: 2024/503162/07
Physical Address: Unit G10, Workpods, Cnr Brand Road & Swart Drive, President Park AH, Midrand, 1685, South Africa
Phone: 081 358 4869 /087 821 6859
Email: [email protected]
Website: https://shop.remotehelp.co.za
Support Hours: Monday – Friday, 8:00 AM to 5:00 PM (Closed on weekends and public holidays)
Legal Compliance
This policy complies with the laws of the Republic of South Africa, including the Consumer Protection Act (Act 68 of 2008) and related regulations governing product returns, refunds, and customer rights.
All refunds and exchanges are processed in accordance with these legal requirements to ensure a fair and transparent outcome for both the customer and the business.
Our Commitment
We are committed to customer satisfaction, honesty, and transparency. Every return is handled promptly and professionally to ensure your complete peace of mind.
