Frequently Asked Questions
Do you sell UniFi and Ubiquiti products?
Yes, we carry a range of UniFi networking equipment including access points, switches, cloud gateways, and security cameras. Check our UniFi category for the latest products and pricing.
How can I contact you?
You can reach us on 081 358 4869 (call or WhatsApp), 087 821 6859 (landline), or email [email protected]. You can also use the contact form on our website. We respond to all enquiries within one business day.
How can I track my order?
Delivery to Gauteng addresses is typically 2-3 business days. Major centres (Cape Town, Durban) are 3-5 business days. Outlying and rural areas are 5-7 business days. You will receive a tracking number via email once your order ships.
Is it safe to pay on your website?
Absolutely. We use Yoco and PayFast for payment processing — both are PCI-DSS compliant and trusted by thousands of South African businesses. Your card details are never stored on our servers.
Is Remote Help a registered South African company?
Yes. Remote Help (Pty) Ltd is registered with the CIPC under registration number 2024/503162/07. Our registered office is in Midrand, Gauteng.
Is RemoteHelp POPIA compliant?
Yes, we are fully compliant with the Protection of Personal Information Act (POPIA). Your personal information is processed lawfully and securely. Read our full privacy policy on our website.
Is VAT included in your prices?
Yes, all prices displayed on RemoteHelp include VAT. There are no hidden costs. The price you see is the price you pay, excluding delivery.
What are your business hours?
Our team is available Monday to Friday, 8:00 AM to 5:00 PM (South African Standard Time, UTC+2). We are closed on weekends and public holidays. WhatsApp messages received outside business hours will be responded to on the next business day.
What brands do you carry?
We stock products from major IT brands including Hikvision, TP-Link, Ubiquiti (UniFi), Acer, Mitel, Grandstream, Dahua, D-Link, Samsung, LG, and many more. Browse our categories or use the search bar to find specific brands.
What payment methods do you accept?
We accept payments through Yoco and PayFast, which support credit card, debit card, EFT, and instant EFT (Ozow). All payments are processed securely with PCI-DSS compliance.
